Terms and Conditions

Delivery Policy

All of the products listed on Khethu Home and Decor offer free courier delivery across South Africa to all cities and major towns.

Outlying areas might incur additional costs as well as extended delivery times. We reserve the right to communicate additional delivery charges to customers in outlying areas after checkout, due to third party quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process is not the final price and subject to change. Delivery to farms or very rural towns are not possible through our courier service providers.

Should you buy various products made at different workshops through a single order, expect your goods to arrive at different dates or times as separate courier deliveries. Items are dispatched directly from workshop to client.

Products are shipped via a reputable courier company during office hours to your work or home address. Once your parcel has been collected by the courier company a tracking number will be made available and delivery can be expected within 1-5 working days from date of collection [depending on where you live]. Delivery will only be during office hours [09:00 – 17:00 Monday to Friday] and not during weekends or public holidays.

We do not make a margin on our deliveries as this is an outsourced function; more often than not, we actually substitute costs of getting your order delivered to you.

Note that items will only be shipped once payment reflects in the designated bank account.

Returns and Refunds

The provision of goods and services by Khethu Home and Decor is subject to availability. In cases of unavailability, Khethu Home and Decor will refund the customer in full within 14 days.

Please check your items thoroughly as soon as you receive them. Products that were damaged during shipping or incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product or repair [where possible]. In such an instance, Design Store will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer returns the product within two days of receipt and confirms by sending an e-mail to Khethu Home and Decor. On receipt and acceptance of returned product Design Store will make all reasonable effort to exchange said product.

Khethu Home and Decor will not arrange the courier collection or cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.

For customers that cancel orders for any other reason or returns undamaged goods, we need to be notified within two working days after delivery of the order. The costs to return the unwanted product rests with the customer. Kindly note that cancellation of orders by the client after delivery will attract a 10% administration fee on top of the costs to return the product via courier.

The manufacturing of some of the furniture items are outsourced to third parties and are made-to-order. Once production has commenced for these orders, then cancelling your order might not always be possible. Where cancellation is possible after production has commenced, a 10% cancellation fee might be charged by the factory. Best is to contact us first to inquire about the cancellation policy for the individual product that you're interested in. All refunds will be processed at month-end.

Product Lead Time

All of the products listed on the website have a specific lead-time linked to the manufacturing of the actual product. Product lead time means that the product can take anything from 1 day to 8 weeks to manufacture or assemble. This lead time is unique to each product and has nothing to do with the associated shipping time. Please allow for shipping time of 1 to 5 working days once dispatched. You can check-up on the progress of your order by being in contact with our administration, either via whatsapp or email.